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Return Lines

Provides detailed information about returned order lines by SKU.

Select Account

Allows you to select the Seller Account and Marketplaces from where data will be retrieved.

  • Reload Accounts & Marketplaces:

    • Use this to refresh the connection and marketplace list if you have recently added or updated in the app.gorillaroi.com

  • Click here to connect additional accounts:

    • Click here to open the Gorilla ROI app, where you can add, update, or manage your account connections.

Period

Select the time range for your report using one of three options:

  • Predefined ranges (e.g., Last 7 Days, Last 30 Days, Last 90 Days, etc) for quick selection.

  • Custom to choose a specific start and end date.

Metrics

  • SKU

  • GTIN

  • WPID

  • Return Order ID

  • Return Order Line Number

  • Sales Order Line Number

  • Return Reason

  • Purchase Order ID

  • Seller Order ID

  • Purchase Order Line Number

  • Is Return For Exception

  • Exception Item Type

  • Recharge Reason

  • Return Cancellation Reason

  • Product Name

  • Item Weight Value

  • Item Weight Unit

  • Charge Category

  • Charge Name

  • Charge Per Unit Amount

  • Charge Per Unit Currency

  • Is Discount

  • Is Billable

  • Tax Name

  • Excess Tax Amount

  • Excess Tax Currency

  • Tax Per Unit Amount

  • Tax Per Unit Currency

  • Excess Charge Amount

  • Excess Charge Currency

  • References Name

  • References Value

  • Unit Price Amount

  • Unit Price Currency

  • Current Delivery Status

  • Current Refund Status

  • Cancellable Quantity

  • Quantity Value

  • Quantity Unit

  • Return Expected Flag

  • Is Fast Replacement

  • Is Keep It

  • Last Item Refunded Quantity

  • Rechargeable Quantity

  • Refund Channel

Group by

  • Period: Shows all datapoints grouped under one time range (e.g., Last 30 Days, Last 60 Days, Last 90 Days, etc.).

  • Datapoint: Shows each metric separately, with the time range shown for each.

Filter

Results per Query: Select the maximum number of records (rows) returned in the output (e.g., 5, 10, 50, 100, 500, 1000).

Field: Select the field to filter by, such as:

  • SKU (supports EQUALS or CONTAINS)

  • GTIN (supports EQUALS or CONTAINS)

  • WPID (supports EQUALS or CONTAINS)

  • Availability (All, In_Stock, Out_of_Stock)

  • Published Status (All, Published, Unpublished, System Problem)

  • Life Cycle Status (All, Active, Retired, Archived)

Operator: Choose how the filter is applied:

  • EQUALS → Matches the exact value

  • CONTAINS → Matches partial values (useful for SKU, GTIN, WPID)

Value: Enter or select the value for the chosen field. This can be:

  • Manual input (e.g., SKU, GTIN, WPID)

  • Dropdown selection (e.g., Availability, Published Status, Life Cycle Status)

Add Filter: Use Add filter to apply multiple conditions within the same group.

Add Filter Group: Use Add Filter Group to create separate groups for advanced filtering.

Options

Replace Blank Values with 0 or N/A: Replaces empty or missing values with 0 or N/A (where applicable).

No Header Row: Removes the header row from the output.

Products with Data Only: Displays only products that have data, hiding those with no data or activity.

Sample output (partial view) showing selected datapoints

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